Privacy Policy

Who we are

Aloha Hale Volcano (volcanohi.us) is a guide to Aloha Hale, a private vacation home in Volcano Village, Hawaiʻi. The site is run by the owners of Aloha Hale. In this policy, “we”, “us” and “our” mean the owners and operators of this site.

Bookings are not made on this site. When you choose to book, you are taken to VolcanoHI.com, which has its own terms and privacy practices.

Information we collect

Information you give us. If you send a message through our contact form, we receive the details you enter, such as your name, email address, phone number, travel dates, number of guests and your message. If you email or call us, we receive the details you share in that conversation.

Information collected automatically. Like most websites, our server and tools may record technical details such as your IP address, browser type, device, the pages you visit and the date and time of your visit. This helps us keep the site secure and understand how it is used.

We do not take payments on this site, and we do not ask you to enter card details here.

How we use your information

• To reply to your questions about Aloha Hale, availability and your stay.
• To run, secure and improve this website.
• To meet legal obligations and protect against misuse or fraud.

We do not sell your personal information, and we do not use your contact details for marketing unless you ask us to.

Cookies and similar technologies

This site may use cookies and similar technologies that are needed for it to work, remember your preferences or measure traffic. If we use analytics tools, they collect information about how visitors use the site, such as pages viewed and the general location of the visitor.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

Third-party services

To run this site we use services provided by other companies, and some of them receive technical information such as your IP address when your browser loads their content. These include:

• Google Fonts, which supplies the typefaces used on the site.
• Google Maps, which shows the map on the Contact page.
• Our website host and form plugin, which store and deliver the site and the messages sent through the contact form.
• VolcanoHI.com, where you book. Links to it open that site, which has its own privacy policy.

These providers handle information under their own privacy policies. We encourage you to read them.

Who we share information with

We share your information only with people and companies that help us run the site or respond to you, such as our hosting and email providers, or when the law requires it. We do not sell or rent your personal information.

How long we keep it

We keep messages and contact details for as long as we need them to answer your enquiry and handle any booking that follows, and then for a reasonable period afterwards in case you have follow-up questions. We keep technical logs for a limited time for security and troubleshooting.

Your choices and rights

Depending on where you live, you may have the right to ask us what personal information we hold about you, to correct it, or to delete it. You can also ask us to stop contacting you. To make a request, email us at the address below and we will respond as soon as we reasonably can.

Children

This site is meant for adults planning a trip. It is not directed to children, and we do not knowingly collect personal information from them.

Security

We take reasonable steps to protect the information we hold. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back occasionally.

Contact us

If you have questions about this policy or your information, email info@volcanohi.com, or use our contact page.